Frequently Asked Questions

• You should select a suitable program, rack and temperature. (Please refer to the user manual)
• For pastries, use the classic (no fan) function.
• Preheat the oven for 15 to 20 minutes before cooking. (Preheating should be performed)

• If you do not clean stains and oil spots for a long time, they will be extremely hard to remove after a while. For this reason, you can use non-abrasive detergent and a small, damp cloth to clean the oven cavity after every use.
• You can use the cleaning agents recommended by our authorized service providers to clean the inner surfaces of the product.
• There are also easy cleaning products for glass and inox parts. You can consult our authorized service provider for such products.

If you are using the oven for the first time, select the highest temperature level and a function where all resistors can work, and operate the oven empty for an hour.
As the parts in the oven will heat for the first time, there will be an unpleasant smell and smoke. This is normal.
When heating is over, switch the buttons back to off and leave the oven to cool down.
Clean the inside of the oven with a suitable detergent, cloth and hot water and then dry it.

Before cooking, remove the trays and preheat the empty oven for 15 to 20 minutes until it reaches a certain temperature. Preheating ensures better efficiency as you will be placing your meal in a hot oven.
For ideal results, select the cooking function and temperature that best suits the content of the meal.
If you open the oven door frequently while meals are cooking, cold air will enter the oven, resulting in energy loss. Therefore, please open the oven door as few times as possible during cooking.

Make sure that the burner caps are seated properly. If the problem persists even if everything is normal, please consult our authorized service provider for help.

Please do not wash the burners and burner caps in the dishwasher (otherwise there may be discoloring and rusting) and do not clean them with agents that contain acidic chemicals. Otherwise, they may be damaged.
If you wash them with soapy water, make sure to dry them with a dry cloth afterwards.
You can consult our authorized service provider to get help with special cleaning products.

If you do not clean stains for a long time, they will be extremely hard to remove after a while. For this reason, we recommend that you clean the product surface after every use.
You should wipe the food residues spilled on the product before they cool down.
Do not use acidic products or abrasive powder/cream agents to avoid damaging the product.
There are also easy cleaning products for glass and inox parts. You can consult our authorized service provider for such products.

Do not use acidic products, abrasive powder/cream cleaning agents, abrasive hard brushes/sponges or metal scrapers to avoid damaging the product.
You can use the glass surface cleaner that you can provide from our authorized service provider to clean the product.
If a liquid or meal that contains sugar overflows (such as jams or compotes), clean the glass immediately. Otherwise, the glass may get damaged.
You can use a spatula for dried stains; in this case, you should hold the spatula in parallel to the hob and scrape the residues.

To use the product with high efficiency, select the burner that is suitable for the size of the pot and center the pot on the burner.
Small and medium diameter burners are close to the buttons while large diameter burners are at the outermost point. Do not use large pots near the burners close to the buttons to avoid damage to the buttons.
For energy efficiency, choose pots with a flat bottom and use them with their lids on.

The cooling setting must be 2 to 5°C in summer, 5 to 8°C in winter.

After installing the refrigerator, you should keep it in vertical position for 3 hours. After that, you can plug in and use your refrigerator.

Leaving the refrigerator door open may have caused frosting. Unplug the refrigerator and wait for 24 hours for the ice to melt. If the problem persists, please get help from our authorized service provider.

For ventilation, your refrigerator must be 3 cm away from the side walls and 5 cm from the rear wall.

Cleanliness of the machine is highly important for the service life. Frequently clean the parts such as the filters, door seal and detergent dispenser.
Do not overload the machine.
The room where the machine is located must be free of humidity and be ventilated frequently.

For high performance, you should not overload the washing machine.
Select a program suitable for the type and soiling level of the laundry.
For heavily soiled and/or cotton laundry, powder detergent is more effective than gel detergent.
For energy efficiency, you can wash lightly soiled and dark colored laundry at low temperature.

Program may not be finished. You can switch the machine to water discharge position and complete the program to try again. If the program has finished, discharge water from the pump filter at the lower right section and check the door again.

The tap to which the water intake hose of the machine is connected may be closed. Please check the tap.
The door of the machine may not be closed. Open and close the door, then try running the machine again.
The problem may be electrical. Check your wall socket.

Place the machine on a flat surface.
Apparatuses such as marble or metal feet to be used under the machine may unbalance the machine and cause vibration.
Feet of the machine may not have been adjusted on a gauge or they may have been removed, which leads to unbalancing. They must be adjusted with a water gauge again to ensure balance.
When washing large laundry such as bedding and blankets, you need to wash different types of laundry with them to ensure balance. Unbalanced loading may cause vibration.

An object (e.g. a coin) may have clogged the pump filter of the machine. Unplug the machine, open the lid underneath to check the filter section.

For service life of the machine, it is highly important to keep the machine clean and ventilate the room frequently to eliminate humidity.
Make sure that you do not overload the machine.
Filter clogging may cause longer drying times etc. For this reason, filters must be cleaned frequently.

Laundry to be placed in the dryer must be suitable for use with the dryer. Delicate laundry is not suitable to be dried in the dryer.
Do not overload the machine.
You should select a program suitable for the type of laundry.
You can turn your laundry inside out for better performance and drying.
If you are not going to remove the laundry immediately after the drying process is complete, you can open the door of the machine to evacuate the humidity.

If you overload the dryer or do not select a program suitable for the type of the laundry, the laundry may be wrinkled. You can resolve this problem by selecting a suitable program and reducing the amount of laundry.

Air filter of your machine may be clogged. Clean the filters of your machine to solve this problem.

Place the machine on a flat surface.
Apparatuses such as marble or metal feet to be used under the machine may unbalance the machine and cause vibration.
Feet of the machine may not have been adjusted on a gauge or they may have been removed, which leads to unbalancing. They must be adjusted with a water gauge again to ensure balance.

Water splash or non-uniform flow problems are generally caused by the aerator filter at the end of the faucet being clogged. Remove the aerator and clean it with a toothbrush. This will probably solve the issue.

As the sand, pebbles and other similar matters coming from the mains will negatively affect functional operation of the machine, we recommend using a filter valve at the inlets.

Especially the particles from the assemblies harm the cartridge and sealing disks. For this reason, you should definitely use an angle valve with filter.

Daily cleaning of the fixtures must be done with using water and soap only. After cleaning, they must be rinsed with plenty of water and wiped with a cloth.
For general cleaning and care, you can obtain special cleaning and care products from our authorized service providers.

The fine and coarse filters are located at the base of the dishwasher and must be cleaned regularly. Remove the lower basket from the dishwasher to access the filter. You can then turn the filter left to remove and wash it with a non-abrasive sponge.
You should clean the filters of your dishwasher at least once in two months depending on use.

The holes on the spray arms may be clogged in time. For this reason, you should check the spray arms frequently and clean them. You can remove the upper spray arm by turning its nut left and the lower spray arm by pulling it up. You can clean the spray arms under running water.

In short programs and some low temperature programs, detergent tablets may not provide full cleaning efficiency due to different dissolving features. Therefore, partially undissolved residues may remain. GEL cleaning agents are more suitable for these programs.
Make sure that the detergent is not expired. Expired detergents may cause permanent stains on your dishes.

Rinse aid ensures that water slides on dishes, thus helping with the drying process. Vinegar does not have such an effect. Moreover, it can damage your machine.

Do not use acidic products, abrasive powder/cream cleaning agents, abrasive hard brushes/sponges or metal scrapers to avoid damaging the product.
You can use the special dishwasher cleaning agents recommended by our authorized service providers to clean the inner surfaces of the product.

Even if you use 3-in-1 detergents, you should still use rinse aid as it helps the water slide on the dishes, thus helping with the drying process.
Once washing is complete, leave the door of the dishwasher ajar and wait for a while.

Using Salt:
Salt is highly important for the resin filter that removes lime from the water to remain clean. In regions where the lime level is high, the salt in the 3-in-1 detergents may not be enough. For this reason, you should continue using salt.

Using Rinse Aid:
Even if you use 3-in-1 detergents, you should still use rinse aid as it helps the water slide on the dishes, thus helping with the drying process.

Selecting Detergent:
In short programs, detergent tablets may not provide full cleaning efficiency due to different dissolving features. Therefore, partially undissolved residues may remain. GEL cleaning agents are more suitable for these programs. Make sure that the detergent is not expired. Expired detergents may cause permanent stains on your dishes.

Placing the Dishes;
It is important to place the dishes properly. Make sure that the dishes do not touch each other and are placed correctly. Do not overload the dishwasher.

Cleaning the Filters and Spray Arms:
Check the filters and spray arms frequently and clean them. Otherwise, washing performance may be negatively affected.

To save time: In kitchens where a garbage disposal unit is used, you immediately get rid of all the vegetable, fruit, meat and fish waste when preparing meals. Thus, you do not waste time throwing the waste into the garbage bin. This way, you save time as you will be preparing your meals in the shortest time possible.

For hygiene: Depending on the type, garbage causes bacteria in 24 hours maximum. This has been approved by scientists. When you use a garbage disposal unit in the kitchen, the garbage is disposed immediately before it can even start producing bacteria. This ensures that you have a clean and hygienic kitchen all the time.

Smell: Garbage in the kitchen may give off an unpleasant smell depending on its type. For example, fish bones and fish waste may emit bad odors depending on the waiting time. In kitchens where a garbage disposal unit is used, there will be no smell as the garbage is disposed immediately.

You must definitely open the tap before operating your product. Keep it open while your unit is running and close the tap only 5 to 10 seconds after the unit has been closed.

Throw a bit of crashed ice into the product and run it to clean the blades and the inner tank. You can also throw in some lemon slices for a nice smell.

Plastic or metal materials
Bones
Olive pits
Corn silk
Pumpkin and artichoke

The stainless steel used in Silverline sinks is composed of 18% chromium and 10% nickel, which means it is the highest quality (AISI 304).

Do not use acidic products, abrasive powder/cream cleaning agents, abrasive hard brushes/sponges or metal scrapers to avoid damaging the product.
To keep your sink shiny, you can use the inox cleaning spray or care cream you can provide from Silverline authorized service providers.

It is a surface where the stainless steel contains homogeneous small dots and which is more matte compared to other surfaces. It has an authentic look that is also resistant against scratches. The chic surface texture protects the stainless steel against abrasions that may form in time.

The controlled water drain set is one of the standard accessories for some of our models. This accessory allows you to use the control on the sink surface to drain the sink and close it to water flow without getting your hands wet.

Drainboard is the flat part of the sink that is not included in the container. When the sink is mounted to the counter, if the drainboard is on the right, it is called a right-hand drainboard; if it is on the left, it is called a left-hand drainboard.

As the fixture hole already comes with inox sinks, you can order your product with a right-hand or left-hand drainboard. If you request an extra hole to be drilled, our authorized service providers will help you.

Stainless steel sinks are resistant to high temperatures. It is not possible for the sink to get damaged when boiling water is poured on it.

If you do not clean stains for a long time, they will be extremely hard to remove after a while. For this reason, we recommend that you clean the product surface after every use.
There are also easy cleaning products for inox and granite products. You can consult our authorized service provider for such products.